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7TH MAY 2019
Automation - A Luxury or a Necessity? It is estimated that half of any organisation's workload can be automated. Forrester predicts that automation can cut operating costs drastically and in some cases by up to 90%. The world is becoming more global every year with increasing transparency of products and pricing. Businesses have to fight for market share and therefore efficiency and customer experience are critical. Maintaining the status quo is no longer an option. Benefits of Business Process Automation (BPA) Business Process Automation enables companies to streamline even the most complex of business processes. Applying proven BPM platforms such as Comidor enables companies to capture, prioritise, route, escalate, track, and manage processes throughout the entire process life-cycle. One of the most important aspects of business process automation is that it makes the company become more efficient and sustainable. With today’s technology any business can benefit and can build a BPA software solution tailored to their needs and maximise the output of automation. 1. Workforce Efficiency This is potentially the most important benefit of business automation. Automating tasks allows your business to free up your team from many repeated actions and concentrate on more important duties and tasks like brainstorming solutions or customer service. Automation enables you to reorganise your company’s structure and focus more on strategy, sales, innovation and development. 2. Reduce Human Error Regardless of how efficient your workforce is, it is just not possible to eliminate all human error. The more people involved in a project or in the execution of a task the higher the chances of mistakes being made. BPA enables you to create intelligent end user views that present task-relevant information from multiple systems and dynamically “guide” employees through their work. 3. Costs Optimisation Freeing up valuable man hours means you won’t have to spend extra money to hire more workers and deal with costs of training, payroll and wages. With automation you will be able to redeploy your existing workforce and utilise them more efficiently. BPA enables businesses to control and optimise production levels. Managers gain control of critical and sensitive data which in turn limits financial losses significantly. 4. Improved Collaboration With BPA, companies can set up workflow with tasks with the knowledge that they will be sent to the right team members at the right time. This approach can have a progressive effect on efficiency because employees receive only the tasks that they are responsible for and match their skills. Automation ensures that work is evenly distributed and all team members are up to date on where they and the progress on different tasks sit. Comidor, a next generation BPM platform takes collaboration to the next level with in built communication and collaboration tools such as internal and external email clients, instant messaging, HQ video conferencing, topics and discussion boards and a full document management system with wikis function. 5. Business Insight Business process automation tools or software will include analytic capabilities. This allows managers to identify the bottlenecks in their processes, analyse business trends and track response times. Reports will show which processes terminate without being fully completed and where the most common failure points are. BPA software also has the ability to calculate how much money automation is saving you in terms of paperwork, employee time, products returned, requests processed, sales performed or any other metrics or KPIs. Reports and dashboards can be tailored to the user's needs and provide invaluable insight into critical data in real time. Summary So, what's wrong with manual processes and workflow? Put simply, they inevitably lead to delays and errors. With business process automation, you can improve the efficiency of any business or organisation by automating redundant and repetitive tasks. Free up employee time by automating their workflow and ensure accuracy and consistency. With this approach you will be able to accomplish more by using less resources and in a more efficient way. It's proven that employee and customer engagement and satisfaction will soar as a result. Next Steps? SMEs and large enterprises seek are engaging with Rock Applications where they can find high quality services and extremely competitive prices to build software automation solutions for their business. Speak to one of our advisors who can set up a demo and help explain how a next generation BPM platform can automate your processes and transform the way your business works. 
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