Employee Relations Case Study
Our client was looking to further expand their use of the Comidor platform in HR. The company has a large Employee Relations department handling between 3,000 to 4,000 cases each year and excel was being used to track and manage the end to end process and each case.
STEP 1. Discuss Requirements: Day 1
As part of our ongoing requirements discussions with the client, the manager of the team engaged with Rock and explained his frustrations at the lack of team productivity and also the lack of visibility of data for the team, himself and the Board members. In addition, when team members were away from the office, cases could not be accessed and progressed. He had a great team but they were tied up with manual processes, paperwork and updating excel spreadsheets.
STEP 2. Discovery Phase: Day 2-3
An initial meeting was held to discuss the existing process and the issues the team were experiencing. A process was mapped out and all key process and workflow data was captured including all forms and fields that were needed to enable the team to record, monitor and progress each case. Reporting requirements were also agreed and to supplement the existing reporting capabilities, the ability to download all data to excel was requested.
STEP 3. Develop and Configure: Day 4-8
Timescales and budget were agreed and Rock developed the solution. A demo was provided to key stakeholders and tweaks and further functionality agreed.
STEP 4. Demo and Testing: Day 9-12
Rock completed the development and visited the customer's offices to do a walk through demo to the ER team and a Q&A session. The process was then handed over to the team for user acceptance testing (UAT).
STEP 5. Deployment: Day 13-16
The ER team completed UAT and the process was launched into the Comidor live environment. The team started recording all cases directly into Comidor giving all team members and management full visibility of all cases. Case status, statistics and data are all easily accessible ensuring that management and the board have accurate information in real time and on any device.
STEP 6. Monitor, Support, Enhance: Day 16 >
Rock was on hand to support the client as they on boarded the new process and new users to the system. The process had been built to be user friendly and intuitive so moving from the original paper / excel based process to the Comidor automated process was a very seamless experience. As internal processes change, the system is adapted with updates to drop down menus and suggested enhancements from the team, improving the process further.
Automating the ER process has digitalised the department, transformed the way the team work and reduced the time taken to resolve cases. Cases can now be re-assigned when team members are away from the office meaning cases can be progressed at all times and without delay. The automation of the process has eliminated the use of excel, increased productivity and enabled employees to focus on value added activities.
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