16TH AUGUST 2019
Customer On Boarding in the Digital World
When customers decide to work with Rock Applications, they quickly realise the partnership aspect of the relationship. We are committed to ensuring all customers understand the platform they are using and work with them closely to make sure they are comfortable and in control at all times.
We never sell a solution and walk away. Our customer’s success is our success and we work with customers to set the system up and get them up and running. From experience, we always recommend selecting a simple process that can be developed and deployed in a matter of days. Comidor is a very powerful system with impressive modules and functionality but these can be turned off as required and then switched back on as users familiarise themselves with the system. By switching on an HR process such as absence requests, a large number of users can start using the system and experiencing the simplicity of Comidor. Holiday requests can be submitted and approved in under a minute with reports available at the click of a button.
At Rock, flexibility is one of our key mottos and strengths; from our pricing, to our solutions and to our onboarding of new customers. We also like to listen to customers, as, after all, nobody knows their business like they do and they will have their own thoughts on how they want to work and how they will want Comidor to work for them. Whatever the approach, we keep in constant contact, both by phone and face to face to ensure customers are kept up to date on the status of their installation and the development of any initial processes.
It’s important for customers to understand and measure the benefits and success of the system and the positive impact that process automation is having on their organisation. We help capture before and after scenarios and getting feedback from users is easy with the in-built survey functionality.
Once users start completing and submitting forms, they’ll see how easy and efficient it is to work with automated online processes and workflow. They will understand the value of Comidor, as a holiday request becomes more than a piece of paper and a signature. It is a means of keeping track of entitlements, days available, days requested, rejections and approvals. It empowers the employees with self service and managers with the information they need to approve requests and report on their teams.
Embrace a New Way of Working
An introduction to Comidor does not start when we set a customer up. We provide trials as required as well as system and process walk throughs. If we feel that Comidor is a good fit for a business then we will also build a proof of concept absolutely free of charge.
This approach helps customers get familiar with Comidor even before they go live. Whether the customer has one process or 40 processes to automate, we are there to support them on the change journey and help them embrace transforming their business.
Speak to one of our advisors who can set up a demo and help explain how Comidor can supercharge your organisation and start your digital transformation.